Privacy Policy

Effective Date: April 14, 2026

Introduction

This Privacy Policy explains how Img2Img AI ("Img2Img AI", "we", "us", or "our") collects, uses, stores, shares, and protects information when you use our website, image generation and editing tools, prompt library, docs, support channels, and related services (collectively, the "Service").

By using the Service, you understand that we may process your information as described below. If you have questions about our privacy practices, contact us at [email protected].

Information We Collect

We collect the categories of information reasonably needed to operate, secure, and improve Img2Img AI.

1. Account, profile, and authentication information

When you create or use an account, we may collect:

• your name, email address, avatar, and profile details;
• login and session metadata;
• account locale, referral or UTM data, and sign-up source when available;
• authentication data from sign-in methods we support, which may include email/password and third-party providers such as Google or GitHub.

2. Images, prompts, outputs, and creation metadata

When you use Img2Img AI, we may process:

• images, prompts, masks, settings, and reference files you submit;
• generated outputs, variations, and edit history associated with your requests;
• task metadata such as the selected model, tool, effect, prompt parameters, timestamps, and generation status.

We use this information to process your request and deliver the requested output. We do not use your private uploads, prompts, or generated outputs to train our own models.

3. Billing and transaction information

If you make a purchase, we may collect or receive:

• order records, subscription records, credit balances, invoices, and transaction IDs;
• payment email, billing country, plan or pack selected, and limited payment metadata returned by our processors;
• support or dispute details related to billing issues.

Full payment credentials are processed by third-party payment providers, not stored by us in full.

4. Usage, device, and diagnostics information

We may automatically collect:

• IP address, browser type, device type, operating system, and approximate location inferred from network data;
• pages viewed, feature usage, clicks, referrers, timestamps, and session activity;
• logs, error reports, crash data, and performance diagnostics.

5. Cookies and similar technologies

We use cookies and similar technologies to:

• keep you signed in;
• remember preferences such as locale or interface settings;
• protect accounts and prevent abuse;
• measure performance and product usage when analytics are enabled.

6. Communications and feedback

If you contact support, reply to emails, or send feedback, we may collect the contents of those communications and any attachments or screenshots you provide.

How We Use Information

We may use collected information to:

• provide, operate, maintain, and improve the Service;
• create and manage accounts, sessions, subscriptions, and credits;
• authenticate users and protect account security;
• process payments, billing, refunds, credits, and support requests;
• deliver AI image generation, editing, enhancement, and effect workflows;
• monitor usage, detect abuse, investigate violations, and enforce our terms;
• troubleshoot product issues and improve reliability and performance;
• comply with applicable law and respond to lawful requests;
• communicate product updates, billing notices, or service-related messages.

AI Processing and Third-Party Services

To run Img2Img AI, we rely on third-party providers for infrastructure and processing. Depending on the feature you use, we may share limited data with providers that help us deliver the Service, such as:

• AI model and media processing providers;
• payments, such as Stripe, Creem, PayPal, or similar processors;
• authentication providers, such as Google or GitHub;
• cloud hosting, storage, and file delivery providers;
• analytics tools, such as Google Analytics, Microsoft Clarity, Plausible, OpenPanel, or Vercel Analytics, when enabled;
• email delivery, logging, and customer support tools.

We aim to disclose only the information reasonably necessary for those providers to perform services on our behalf.

How We Share Information

We do not sell your personal information. We may share information only in the following situations:

• Service providers: with vendors and contractors who help us host, secure, analyze, support, store, or bill for the Service;
• AI processing: with third-party AI providers as needed to process prompts, media, and generation requests;
• Legal compliance and safety: when required by law, regulation, court order, or legal process, or when necessary to protect rights, safety, prevent fraud, or investigate abuse;
• Business transfers: in connection with a merger, acquisition, financing, restructuring, asset sale, or similar transaction;
• With your direction: where you ask us to share information or use a supported integration.

Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain accounts, manage billing and credits, resolve disputes, prevent abuse, and meet legal obligations.

Retention periods vary by data type:

• account and billing records may be kept for administrative, tax, legal, and fraud-prevention purposes;
• uploads, prompts, and generated outputs may be stored for account functionality, download access, history, support, or troubleshooting, but not longer than reasonably necessary for those purposes;
• logs and analytics data may be retained for security, diagnostics, and product analysis according to operational needs.

When retention is no longer necessary, we may delete, de-identify, or aggregate the relevant data.

Security

We use reasonable technical and organizational safeguards designed to protect information, including access controls, transport encryption, and least-privilege practices. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal data. You may also be able to update parts of your account information directly in the product.

If you want to make a privacy-related request, contact [email protected]. We may need to verify your identity before completing certain requests.

International Processing

Img2Img AI and its service providers may process information in countries other than your own. By using the Service, you understand that your information may be transferred to and processed in jurisdictions with data protection rules that may differ from those in your location.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above. Your continued use of the Service after the updated policy becomes effective means you accept the revised Privacy Policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us at [email protected].